Business Internet Banking Help

Get the most from your Business Internet Banking.

Using Internet Banking

From viewing you latest transactions to transferring money between your HSBC accounts, here's an overview of the wide range of services you can access online.

Using Internet Banking

  • Check all activity on your business accounts.
  • See all transactions since your last statement date.
  • View, download and print statements.
  • Transfer money between your HSBC accounts.
  • Set an overall daily payment limit.
  • Make bill payments, and view or cancel pending bill payments.
  • Create, view, amend or cancel standing orders.
  • View or cancel Direct Debits.
  • Create, amend or delete a Secondary User.

Registering for and activating Business Internet Banking

What do I need to activate for the first time?

In branch: visit any HSBC branch where a member of staff will take you through the required registration process. They will then give you your welcome letter and security device and direct you to an in-branch computer where you can immediately activate the service.

At home: to activate the service you will need:

  • your Welcome Letter containing your Business Internet Banking ID and Registration Number
  • your Security Device
  • your Activation Code which is sent to you by e-mail, SMS or post.
  • to click the activation link.

I've lost my original Welcome Letter so how do I get a new one?

Simply call the Business Internet Banking helpdesk on 0345 602 2014 and we will send you a new one.

What happens if I've suspended, not received or lost my Activation Code email, SMS or letter?

If you are a Primary User, simply call the Business Internet Banking helpdesk on 0345 602 2014 and we will send you a new one.

If you are a Secondary User, contact your Primary User who will need to delete and recreate their user profile (Business Internet Banking, User Administration).

Contact us

Call us on

0345 760 6060

Contact us

Call us on

0345 760 6060

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.