Business Internet Banking Help

Get the most from your Business Internet Banking.

Your Security Device

The HSBC Security Device has been designed to provide your business with some of the highest levels of online protection. Here you can find out how it works.

Enhanced security to help protect your Business Internet Banking

Your Security Device is a two-factor authentication device that will help protect to you from fraud when you use Business Internet Banking. With this technology, you enjoy a far more secure online banking service.

Your Security Device is unique to your Business Internet Banking and is protected by a PIN code. The security codes it generates are displayed only on your device and are therefore seen only by you.

You'll need your device to log on to Business Internet Banking, to add new beneficiaries (for example when you're paying someone for the first time), and if you want to add or amend a secondary user's profile.

Using your Security Device

The green button - for generating security codes

  • Press and hold for 2 seconds to turn on the device
  • Enter your PIN
  • Press once to delete one character, press and hold to clear the screen
  • After you've entered your PIN and you see the 'HSBC' screen, press the green button again to generate a log on security code
  • After 30 seconds of inactivity, the device will automatically switch off - your device does not have an off button

The yellow button - for creating authorisation codes

  • To create new or amend existing beneficiaries details, you'll need to use the yellow button to create an authorisation code.
  • You'll be prompted to do so at the relevant payments screen in Business Internet Banking.

The number 3 button - for creating authorisation codes

  • If you are creating or amending a payee for a verified organisation such as a utility company or council, you'll need to use the number 3 to generate a confirmation code.

Your Security Device

Everything you need to know about your log-on device.

Activate online

Call the helpdesk


For queries about Business Internet Banking, please call:


0345 602 2014


If you're overseas, please call:


+44 1792 496 941


Lines are open 8am to 6pm, Monday to Friday

Activate online

Call the helpdesk


For queries about Business Internet Banking, please call:


0345 602 2014


If you're overseas, please call:


+44 1792 496 941


Lines are open 8am to 6pm, Monday to Friday

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.