Business Internet Banking Help

Get the most from your Business Internet Banking.

Activating your Business Internet Banking

It's easy to get your Business Internet Banking up and running.

Activating your Business Internet Banking

It's easy to get your Business Internet Banking up and running.

To get started, all you need is:

Your Business Internet Banking ID

Primary users: you'll find this on your welcome letter (it starts with GBHBEU).

Secondary users: you'll find this on the confirmation page given to you by your primary user (it starts with GBHBEU).


Your registration number

Primary users: your registration number is the 6-10 digit number which you'll find on your welcome letter.

Secondary users: you'll find this 6-10 digit number on the confirmation page given to you.


Your activation code

Primary users: your activation code will be sent to you by email (or by post if we were unable to send an email).

Secondary users: you'll find this on the confirmation page given to you by your primary user.


Your Security Device

Primary users: this will be sent to you with your welcome letter.

Secondary users: this will be given to you by your primary user.

Activate your Internet Banking

  • Click on the 'Activate online' button at the top right of this page.
  • Following the on-screen instructions, create a 4-8 digit PIN unique to you.
  • Confirm your PIN by re-entering it, then press 'Continue'.
  • Next enter your Business Internet Banking ID and registration number (found in your welcome letter), and your activation code and business name.
  • Enter the serial number on the back of the device when requested.
  • You can then create a security code by pressing the green button, enter it in the box provided on-screen.
  • Enter your personal details when prompted.
  • Create two security questions and a memorable question and answer which you'll use each time you log on.
  • Activation is now complete.

Contact us

Call us on

0345 760 6060

Contact us

Call us on

0345 760 6060

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