Contact us

How can we help you today?

General enquiries

Our highly-trained, Business Banking team is here to answer all your queries.

Please have your account number and sort code - or your 16-digit card number - handy before you call.

03457 60 60 60

Calling from Overseas

+44 1226 260 878

COVID-19 update:  Lines are currently open Monday-Friday 08:00 – 20:00 and Saturdays 08:00 – 14:00

 

Textphone

03457 125 563

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online.

Internet Banking Help

Whether you're using a desktop or our mobile banking app, our knowledgeable internet banking team can answer all your queries.

Please have your account number and sort code - or your 16-digit card number - handy before you call.

03456 022 014

Calling from Overseas

+44 1792 496 941

COVID-19 update:  Lines are currently open Monday-Friday 08:00 – 20:00 and Saturdays 08:00 – 14:00

 

Textphone

03457 125 563

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online.

HSBCnet Help

If you’d like to find out more about what services may be available to help grow your business, please contact your Relationship Director or visit HSBCnet for further information.

0345 601 7118

0345 607 0260

Calling from Overseas

+44 12 2626 0871

Lines are currently open Monday-Friday 08:00 – 20:00 GMT (excluding public holidays)

 

Email

hsbcnet.ukhelpdesk@hsbc.com

I need to report fraudulent activity

The number you need depends on the type of transaction.

Credit or debit card

03456 008 050

Calling from Overseas

+44 1470 697 093

You can contact us between 08:00 – 20:00, 7 days a week

HSBCnet

0800 169 9903

Business Telephone Banking or Business Internet Banking

03455873523

Calling from Overseas

+44 1226 260 878

You can call us 24 hours a day, 7 days a week

For any other types of fraud, please visit our fraud page to find the best number, or call our Business Telephone Banking Team who will be able to direct you

To report a lost or stolen card

If your cards have been lost or stolen, please call us immediately. The sooner you call, the sooner we can protect your account.

0800 085 2401

Calling from Overseas

+44 1442 422 929

Lines are open 24 hours a day, 7 days a week.

Textphone

0800 028 3516

Due to the Coronavirus outbreak we have temporarily closed these lines. We apologise for any inconvenience this may cause.

If you are registered for internet banking, you can still manage your account online.

Payments

Electronic Payments

Day to day payment queries.

0207 530 1212

0800 587 7805

BACS Helpdesk

Any query relating to your BACS facility.

03456 040 0000

New account and product enquiries

Business Solutions

Find out more

Finance and borrowing

Request a call back

Business account opening

Request a call back

We have asked you to contact us

If you've received a letter or email asking you to update your details, our customer service team will be happy to help.

Email

smallbusinessbanking.ciiom@hsbc.com

Visit HSBC Safeguard for further information.

Complaints information for Channel Island and Isle of Man customers

At HSBC, we are committed to providing you with the best customer experience we can. We encourage you to let us know, whenever our products or services do not meet your expectations. Please let us know if we have failed to provide you with the level of service you expect to receive.

In writing

CMB Customer Experience Team
PO Box 14
St Helier
Jersey
JE4 8NJ

In Branch

Visit your nearest branch and speak to a member of our team.

Telephone

01534 606 997

When can you expect a response?

We aim to resolve customer concerns and problems straight away, but more complex matters can take longer.

Where we need to look into the matter in more detail we'll contact you within three working days. We will explain what will happen next and when you can expect to hear from us again. 

If you're not happy with our response

If you feel we haven't resolved things properly, please tell us. If we still can't reach agreement on a satisfactory resolution to your complaint we will outline our position and how you can contact the Financial Ombudsman in our response. The Ombudsman acts independently of the Bank and provides a free service as an impartial adjudicator.

Please contact the Financial Ombudsman in the location your account is held:

Jersey and Guernsey

Channel Islands Financial Ombudsman (CIFO)
Channel Islands Financial Ombudsman
PO Box 114
Jersey, Channel Islands
JE4 9QG
Email: enquiries@ci-fo.org 
Website: www.ci-fo.org
(This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it) 
Jersey tel: 01534 748610
Guernsey tel: 01481 722218

Isle of Man

Isle of Man Financial Services Ombudsman
Financial Services Ombudsman Scheme for the Isle of Man
Thie Slieau Whallian
Foxdale Road
St John's, Isle of Man
IM4 3AS
Email: ombudsman@iomoft.gov.im
Website: www.gov.im/about-the-government/statutory-boards/isle-of-man-office-of-fair-trading/financial-services-ombudsman-scheme/
(This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it) 
Tel: 01624 686500  

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.