Contact us

General enquiries

Business Telephone Banking

03457 606 060


Lines are open 8am to 6pm, Monday to Friday. Due to the increase in call volumes due to Coronavirus, we are experiencing higher than normal waiting times.


Commercial Credit Card

03456 076 434


Lost or Stolen

03456 007 010


Card Fraud

03456 081 878


BACS Helpdesk

03456 040 0000


Business Internet Banking

0345 602 2014


Lines are open 8am to 6pm, Monday to Friday. Due to the increase in call volumes due to Coronavirus, we are experiencing higher than normal waiting times.


Corporate Card Services

03456 066 521


Electronic Payments

0207 530 1212
0800 587 7805


HSBCnet Helpdesk

03456 017 118

Complaints information for Channel Island and Isle of Man customers

At HSBC, we are committed to providing you with the best customer experience we can. We encourage you to let us know, whenever our products or services do not meet your expectations. Please let us know if we have failed to provide you with the level of service you expect to receive.

In writing

CMB Customer Experience Team
PO Box 14
St Helier
Jersey
JE4 8NJ

In Branch

Visit your nearest branch and speak to a member of our team.

Telephone

01534 606 997

When can you expect a response?

We aim to resolve customer concerns and problems straight away, but more complex matters can take longer.

Where we need to look into the matter in more detail we'll contact you within three working days. We will explain what will happen next and when you can expect to hear from us again. 

If you're not happy with our response

If you feel we haven't resolved things properly, please tell us. If we still can't reach agreement on a satisfactory resolution to your complaint we will outline our position and how you can contact the Financial Ombudsman in our response. The Ombudsman acts independently of the Bank and provides a free service as an impartial adjudicator.

Please contact the Financial Ombudsman in the location your account is held:

Jersey and Guernsey

Channel Islands Financial Ombudsman (CIFO)
Channel Islands Financial Ombudsman
PO Box 114
Jersey, Channel Islands
JE4 9QG
Email: enquiries@ci-fo.org 
Website: www.ci-fo.org
(This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it) 
Jersey tel: 01534 748610
Guernsey tel: 01481 722218

Isle of Man

Isle of Man Financial Services Ombudsman
Financial Services Ombudsman Scheme for the Isle of Man
Thie Slieau Whallian
Foxdale Road
St John's, Isle of Man
IM4 3AS
Email: ombudsman@iomoft.gov.im
Website: www.gov.im/about-the-government/statutory-boards/isle-of-man-office-of-fair-trading/financial-services-ombudsman-scheme/
(This link may allow you to access a non-HSBC website. HSBC Bank plc has no control over the linked website and is not liable for your use of it) 
Tel: 01624 686500  

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