HSBC Safeguard

27 November 2017

Protecting you from fraud and financial crime

In today’s increasingly connected world, it’s more important than ever to ensure your security – especially when it comes to banking. That’s why we’re introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.

Information is key to protection

Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:

  • confirm or update your existing personal or business details
  • provide some new information which may include original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.

If you've received a letter or email about Safeguard, our local team will be happy to help. Please get in touch directly, by emailing us on cmb.safeguard.ciiom@hsbc.com

Contact Us

Call us on

0345 760 6060

Lines are open 8am to 6pm, Monday to Friday.
Due to the increase in call volumes due to Coronavirus,
we are experiencing higher than normal waiting times.